Privacy Policy

Effective Date: August 10, 2025
Last Updated: September 1, 2025

pkuai art (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or otherwise interact with us.

By using our website, you agree to the terms of this policy.

Information We Collect

We collect the following types of information:

a. Information you provide directly:

  • Name, billing/shipping address, email address, and phone number (if provided).
  • Order details (items purchased, payment total, shipping method).
  • Any messages or inquiries you send us.

b. Payment information:

  • Payments are processed securely through third-party providers (e.g., PayPal, Stripe). We do not store full credit card numbers on our servers.

c. Automatically collected information:

  • IP address, browser type, device type, and pages viewed.
  • Cookies and similar technologies to improve site functionality and remember your preferences.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you about your purchase or inquiries.
  • Provide customer service and resolve issues.
  • Improve our website and shopping experience.
  • Send marketing communications (only if you opt in).
  • Meet legal and regulatory requirements.

3. Disclosure of Your Information

We may share your information only in the following situations:

  • Service providers: Payment processors, shipping carriers, and IT services that help us operate our business.
  • Legal compliance: When required by law or to respond to lawful requests.
  • Business transfers: If we sell or merge our business, your data may be transferred as part of that process.

We do not sell or rent your personal information to third parties.

International Data Transfers

Because we ship to the US and other countries, your information may be processed outside of Canada, including in the United States. When we transfer your information internationally, we take reasonable measures to ensure it is protected in accordance with this Privacy Policy and applicable laws.

Cookies & Tracking

We use cookies and similar tools to:

  • Keep track of your cart.
  • Remember your preferences.
  • Analyze website performance and improve our services.

You can disable cookies in your browser settings, but this may affect your shopping experience.

Your Rights

For Canadian customers (PIPEDA):

  • Access and request a copy of your personal information.
  • Request corrections to inaccurate or incomplete data.
  • Withdraw consent for certain uses of your information.
  • Request erasure of your personal data. Please note: where we are legally required to keep certain records (such as order invoices for tax compliance), we will anonymize your information instead of deleting it entirely.

For US customers:

  • Depending on your state, you may have rights to access, correct, delete, or opt out of certain data processing (for example, under the California Consumer Privacy Act “CCPA” / CPRA).
  • We honor these rights as applicable. To exercise them, please contact us using the details below.
  • Like Canadian customers, US customers should be aware that we may need to retain certain order information for tax and accounting purposes, but we will anonymize personal identifiers whenever possible.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

Data Retention

We keep your information only as long as necessary for business, legal, or tax purposes. Specifically:

  • Inactive accounts: Retained for up to 24 months, then deleted or anonymized.
  • Pending and failed orders: Retained for up to 1 month, then deleted.
  • Cancelled orders: Retained for up to 6 months, then deleted.
  • Refunded and completed orders: Retained for up to 6 years, as required by the Canada Revenue Agency (CRA) and similar tax authorities in the United States. These records may be anonymized if you request erasure, but we must retain certain non-identifiable transaction details for compliance.

When information is no longer required, we securely delete or anonymize it.

Security

We take reasonable technical and organizational measures to protect your information, but no method of transmission over the internet is 100% secure.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.

Contact

If you have questions or requests about this Privacy Policy or your personal information, please contact us at support@pkuai-art.com

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